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Warranty Policy

Velo Arabia offers you 7 days replacement /Checking warranty on Every transaction from us, whether it’s in manufacturer’s warranty or not. This replacement warranty offers to put our customers on a safe side and satisfying them at the time purchase. Customer can check the product in 7 days which starts from the day of delivery. During this period of warranty if something with the products goes wrong then you can replace your product under below mentioned warranty Terms and Conditions.

(For Fashion Categories)

1) Velo Arabia offers exchange or refund on the purchase of any merchandise (Men & Women Clothing, footwear and apparels items), whatsoever in case of any discrepancy i.e damaged product or if product not as per display.

2) Velo Arabia offers replacement on all the merchandises i.e. Size, Color (Men & Women –Clothing and Footwear).

Terms & Conditions:

Pictures and Specs of the products are 99.9%original.
For all Clearance Sale products, we are not oblige to confirm 100% delivery for all placed orders without taking money in advanced due to the limited available stocks.
Quality control can stop the product before & after shipping if found inappropriate in any sense for customer to avoid further inconvenience that is why the contract between us will not be formed until you receive the product.
Exchange & Replace: Velo Arabia is not liable to replace and exchange a merchandise if found used or damaged. If receivable is found used or damage, the cost of re-shipping the item shall be paid by the customer.
It’s the liability of the customer to send the merchandise back in its original packing as was received. Shipping cost to be paid by the customer.

(For Other All Categories)

1) Please keep your purchase receipt safe with you which will be issued by Velo Arabia. The purchase receipt must be presented together with the warranty when making a claim within 7 days of warranty. If the receipt of purchase is not presented, then no claim would be entertained.

2) Please make sure that the product is properly packed to ensure that no damage occurs to product during transit. Box of the product must be in the same condition as received, and box must contain the following:

-Complete contents as received

-Detail note regarding the issue

-Invoice / Purchase receipt copy

3) In the event that the goods requiring repair under warranty, the owner is responsible for the cost of transportation to and from Velo Arabia's office. Whilst in transit the goods are at the owner's risk.

4) In the event if no identical product is available for replace, customer has the right to replace the product with a device of equal capacity, or choose any other product which can be upgraded also & incur an extra cost. In case if the customer is not satisfied, he/she can also claim a 100% refund within 7days of delivery. (Refund will be processed through bank transfer within 48 hours after the product is received at Velo Arabia's office.)

5) The warranty is limited to defects in workmanship or parts. All defective products will be replaced. This warranty does not extend to accessories. This warranty does not cover LCD and Batteries or any other consumable items.

6) This warranty does not cover any defect caused by an accident, misuse, abuse, improper installation or operation, lack of reasonable care, loss of parts, tampering or attempted repair by a person not authorized by the distributor.

7) The warranty will not apply if the factory-applied serial number or seals has been altered or removed from the product.

8) The warranty will not apply if damage, malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, miss-adjustment of customer controls, use on an incorrect voltage, power surges and dips, voltage supply problems, tampering or unauthorized repairs by any persons, use of defective or incompatible accessories, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the product.

9) In case if any customer doesn’t want to take the same product which he has ordered or not satisfy with the product purchased then customer can replace the purchased product with any other product mentioned on the website.

For any further information, Please contact us at veloarabia@gmail.com