Velo Arabia has a transparent and clear shipping policy for all orders placed on our website, without any special exceptions.
Velo Arabia controls its operations from Dubai, UAE. All the orders are received, processed and shipped from Dubai only.
* We are committed to delivering your order accurately, in good condition, and always on time promised by us in our website.
* Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.
* We make our best efforts to ship each item in your order within 6-8 working days of the order. However in some cases, we may take longer, up to 10 working days, to ship the order as we may have to procure it from some other stores or our suppliers.
Velo Arabia will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.
Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
* We ship on all week days (Saturday to Thursday), excluding public holidays.
* To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
* While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
* The shipping company is not liable for any discrepancy in the product. They are only responsible to deliver your order within a given time frame.
* According to the policy of the shipping company, the customer is not allowed to check the parcel before payment. However in case of any discrepancy in the product, Velo Arabia is responsible to return or exchange it.
For any further information, Please contact us at veloArabia@gmail.com